Refund Policy

Overview

Ruby Markets values its customers and strives to provide exceptional service. This refund policy outlines the conditions under which refunds may be issued for deposits and funded account programs.

Account Deposits

Deposits made to your trading account are funds that you control and can withdraw at any time, subject to the following conditions:

  • Minimum withdrawal amounts may apply
  • Withdrawal requests are processed within 2-5 business days
  • Bank fees may apply depending on your withdrawal method
  • Your account must be fully verified and in good standing

10X Funded Account Program

The 10X Funded Account is a unique program with specific terms:

  • Once funded, the capital is allocated for trading purposes only
  • Refunds are not available once trading has begun
  • Your initial deposit earns 100% profit share on profits generated
  • If trading objectives are not met, the funded account will be closed

PAMM Account Investments

Investments in PAMM accounts are subject to the following refund terms:

  • Investors may request withdrawal of funds at any time
  • Withdrawals are processed at the end of the investment period
  • A minimum notice period of 30 days may be required
  • Performance fees may apply as stated in the PAMM agreement
  • No refunds are available for negative returns

Service Fees

Service and subscription fees are generally non-refundable unless specifically stated otherwise. If you believe a charge was made in error, please contact our support team within 30 days of the charge.

Refund Process

To request a refund or withdrawal, please:

  1. Log into your account and submit a withdrawal request
  2. Provide the requested information (amount, destination account)
  3. Our team will verify your request within 1-2 business days
  4. The refund will be processed to your original payment method
  5. Funds may take 2-5 business days to appear in your account

Non-Refundable Items

  • Trading losses and negative account balances
  • Bonus and promotional credits (unless stated otherwise in promotion terms)
  • Commissions earned by partners or affiliates
  • Withdrawal or transfer fees charged by third parties

Contact Support

If you have any questions about this refund policy or need to initiate a refund, please contact our support team at support@rubymarkets.com

Last updated: April 20, 2026